Common errors
Sign-in and accounts
Section titled “Sign-in and accounts”| Message | What to try |
|---|---|
| Incorrect email or password. | Recheck credentials or reset your password. |
| Unable to load account features. Please try again. | Refresh and retry. |
| This email already has a Bobyard account. | Sign in instead of registering. |
| Invalid key. | Request a valid registration key. |
| This company has been archived… | Contact Bobyard support. |
Permissions and seats
Section titled “Permissions and seats”| Message | What to try |
|---|---|
| You’re in view-only mode — editing is disabled. | Ask an Admin to grant Edit (Member) or make you an Admin. |
| You’ve reached your paid seat limit | Contact support for seats, or invite as Guest / Admin (View Only). |
| Subscription is read-only. / Subscription canceled… | Contact your account manager about billing status. |
Files and takeoff
Section titled “Files and takeoff”| Message | What to try |
|---|---|
| PDF uploads are limited to 250 pages… | Split the PDF and upload smaller files. |
| No pages included for takeoff. | Include pages. |
| No scale | Set the drawing scale. |
| Items Need Attention Before Estimate | Choose Review & Fix or Proceed Anyway. |
Features
Section titled “Features”| Message | What to try |
|---|---|
| Failed to load submittals. | Refresh; confirm the submittal feature is enabled. |
| Unable to load Bob GPT history. / Feature not enabled. | Retry; ask to enable chatbot features. |
| Update Available | Refresh the browser to load the latest app version. |